Nashville, TN – firstname.lastname@example.org – www.stacyedenton.com
Systems Administrator & Support Agent
Administration – I.T. Management - Project Management
& Pharmacy System Administration
Server Deployment &
HIPAA & HiTECH Compliance
Experienced IT professional with over 11 years in the Information
Technology field, specializing in Windows server implementation,
administration, troubleshooting, people management, telephone systems,
hardware deployments, security systems and end user support.
I am currently seeking a position as a Systems Administrator or
related position where I can utilize my skills and experience.
PHARMACY ⎯ Nashville, TN 4/2017
I'm the sole
local I.T. resource. I support Pharmacists, Pharmacy Techs and an assortment of
administrative staff for the pharmacy. In this role, I would consider myself to
be an I.T. Generalist. I work with everything from cloud servers, telephone
systems, alarm & security systems to automated pill sorting / pouching
equipment. In this role I've deployed and work with Hyper-V clusters, SAN
storage, Azure, G-Suite, VeloCloud SD-WAN, CISCO
Meraki equipment, Google Cloud Platform servers, Tenable / Nessus vulnerability
scanner, JIRA, SalesForce,Braintree,
HelpScout, Slack, Zoom, Coreflex,
TCGrx and several other misc
hardware / software platforms.
WOMEN’S CENTER ⎯ Richmond,
Principal strategist for IT processes for the practice. Direct
concurrent technology projects, including data system development, in line with
aggressive timeline, quality and staff requirements. Oversee and optimize
medical records data collection processes and database maintenance. Design and
generate reports abstracted from multiple data sources. Resolve inquiries and
analyze problem sources; technical data reporting; install and configure range
of device types and peripherals.
Service: Deliver elite customer service through responsive interfacing,
problem assessment, prompt determination of corrective actions and
Management: Integral participant in cross-functional troubleshooting of complex
healthcare systems, software, applications and programs; deliver
recommendations for solutions and improvement.
of Admin Roles: Serve as VMware Admin with virtualization knowledge; AD Admin
with understanding of proper nesting, OU’s, security groups, and GP management;
Exchange Admin for MS Outlook configurations; WSUS Admin responsible for
researching all Windows Updates; PBX Admin responsible for configuring AVAYA
PBX / PRI systems; Onboarding Trainer responsible for training all new staff on
Records / PHI: Manage HIPAA / HiTECH compliance for the
Perform preventative maintenance of all systems and resolve
security threats in addition to addressing client and network concerns.
GEEK SQUAD 2/2007
Online Support Agent (8/2012 – 12/2013)
Corporate Headquarters - Richfield, MN (Remote)
Resolve client inquiries VIA web portal and telephone to provide
workable solutions through analysis and troubleshooting of a wide variety of
technical issues on all types of devices. Provide feedback on recommended
technology products and upgrades.
Client Communication: Utilized strong command of
written and verbal language to politely and clearly resolve all client concerns
in a timely and effective manner.
Diagnosis: Diagnosed operating system issues and provided solutions, such as
removal of malware using approved software, and contribute to internal
Advise Management: Continuously provided constructive feedback regarding systems,
tools, and procedures implemented by management, as well as advise thousands of
agents on proper procedures and client communication.
Counter Intelligence / I.T. Director (02/2007 – 8/2012) - Fredericksburg, VA
Directed, oversaw, and managed 15-18 employees for Geek Squad, in
the delivery of client services on a wide variety of devices, including
laptops, computers, cameras, phones, printers, scanners, televisions, among
others. Provided outstanding customer service and assessed customer needs to
create a first-class retail experience.
Management: Controlled costs and expenses and analyzed income and revenue
quarter by quarter.
Supervision / Management: Created schedules,
conducted store and employee audits, and overseeing sales.
and Training: Conducted interviews, made job offers, and participated in
Leadership: Developed business plans to meet and exceed organizational goals;
primary liaison for stores in Northern Virginia; create plans to drive sales
revenue and increase satisfaction ratings.
CERTIFICATIONS AND TRAINING
I.T. Technician (2016) | Certification Code: 57E7G2K3NK44KY3C
Certified Associate - G Suite Administrator | License: 11881404
I.T. Educator for
Children (2007 - 2013) | Geek Squad Summer Academy Program