New Haven, CT – 804.450.6053 – [email protected] – www.stacyedenton.com
Experienced Systems Administrator
Telecommunications Administration – I.T. Management - Project Management
Healthcare & Pharmacy System Administration
Server Deployment & Maintenance
HIPAA & HiTECH Compliance
Experienced IT professional with over 15 years in the Information Technology field, specializing in Windows & Linux server implementation, administration, troubleshooting, people management, telephone systems, hardware deployments, security systems and end user support.
I am currently seeking a position as a Systems Administrator or related position where I can utilize my skills and experience.
FCP EURO ⎯ Milford, CT 5/2021 - Present
Systems Administrator II
In this role, I support the back-end server, SIEM platform, monitoring stack, data continuity and disaster recovery platforms, networking and security infrastructure for the FCP Euro offices. I'm also a working member of the Help Desk team and accept elevated service tickets and flex for availability. As a Senior member of the team, I assist with staff recruitment and interviews, I also provide coaching and training for the Help Desk staff, along with scheduled knowledge sessions that are documented in our internal LMS platform, Moodle. I am responsible for completing quarterly infrastructure improvement goals which run in 2 week sprints using the agile / SCRUM project management framework. Supported systems and platforms in this role would include Duo Security, ELK, Ansible, AWX, Zabbix, Grafana, Fortinet, Unifi, ExtremeNetworking, Wazuh, Hyper-V, VMware, Moodle, KnowBe4, Google Workspace, Adobe Cloud Suite, Synology, Confluence, Jira, OpsGenie, Unitrends, Backblaze, Wasabi, and LucidLink.
COREFLEX INC ⎯ Oaks, PA (Remote) 1/2021 - 5/2021
Software Quality Assurance Engineer / Jr. Project Manager
This position requires a higher level of understanding both Board of Pharmacy policy and Pharmacy procedures as well as warehouse environment efficiencies. I work with partners and assist in developing a business integration plan of the CoreFlex software, Perform software quality assurance and operational testing before deployment, as well as a remote end-user training. I'm tasked with both creating as well as maintaining user guides and training material for the CoreFlex software. In addition to new deployments, I handle all change or new functionality requests, and partner with our back-end developers to implement requested changes. CoreFlex provides scalable custom automated pharmacy and warehouse workflow software and controls solutions to the central fill and mail order pharmacy markets.
CAREZONE PHARMACY ⎯ Nashville, TN 4/2017 - 12/2021
Systems Administrator (4/2017 - 12/2020)
Freelance IT Consultant (1/2021 - 12/2021)
I'm the sole local I.T. resource. I support Pharmacists, Pharmacy Techs and an assortment of administrative staff for the pharmacy. In this role, I would consider myself to be an I.T. Generalist. I work with everything from cloud servers, telephone systems, alarm & security systems to automated pill sorting / pouching equipment. In this role I've deployed and work with Hyper-V clusters, SAN storage, Azure, G-Suite, VeloCloud SD-WAN, CISCO Meraki equipment, Google Cloud Platform servers, Tenable / Nessus vulnerability scanner, JIRA, SalesForce,Braintree, HelpScout, Slack, Zoom, Coreflex, TCGrx and several other misc hardware / software platforms.
VIRGINIA WOMEN’S CENTER ⎯ Richmond, VA 12/2013 - 4/2017
Senior Systems Administrator
Principal strategist for IT processes for the practice. Direct concurrent technology projects, including data system development, in line with aggressive timeline, quality and staff requirements. Oversee and optimize medical records data collection processes and database maintenance. Design and generate reports abstracted from multiple data sources. Resolve inquiries and analyze problem sources; technical data reporting; install and configure a range of device types and peripherals.
GEEK SQUAD 2/2007 - 12/2013
Online Support Agent (8/2012 – 12/2013) Corporate Headquarters - Richfield, MN (Remote)
Resolve client inquiries VIA web portal and telephone to provide workable solutions through analysis and troubleshooting of a wide variety of technical issues on all types of devices. Provide feedback on recommended technology products and upgrades.
Deputy of Counter Intelligence / I.T. Director (02/2007 – 8/2012) - Fredericksburg, VA
Directed, oversaw, and managed 15-18 employees for Geek Squad, in the delivery of client services on a wide variety of devices, including laptops, computers, cameras, phones, printers, scanners, televisions, among others. Provided outstanding customer service and assessed customer needs to create a first-class retail experience.
CERTIFICATIONS AND TRAINING
CompTIA Healthcare I.T. Technician (2016) | Certification Code: 57E7G2K3NK44KY3C
(Verify at: http://verify.CompTIA.org)
Google Certified Associate - G Suite Administrator | License: 11881404
(Verify at https://verify.accredible.com/verified)
I.T. Educator for Children (2007 - 2013) | Geek Squad Summer Academy Program