Stacy Edenton

New Haven, CT – REDACTED – [email protected] – www.stacyedenton.com

Experienced Systems Administrator

Telecommunications Administration – I.T. Management - Project Management

PROFESSIONAL EXPERIENCE

FCP EURO ⎯ Milford, CT        5/2021  - Present

Systems Administrator II

In this role, I support the back-end server, SIEM platform, monitoring stack, data continuity and disaster recovery platforms, networking and security infrastructure for the FCP Euro offices. I'm also a working member of the Help Desk team and accept elevated service tickets and flex for availability. As a Senior member of the team, I assist with staff recruitment and interviews, I also provide coaching and training for the Help Desk staff, along with scheduled knowledge sessions that are documented in our internal LMS platform, Moodle. I am responsible for completing quarterly infrastructure improvement goals which run in 2 week sprints using the agile / SCRUM project management framework. Supported systems and platforms in this role would include Duo Security, ELK, Ansible, AWX, Zabbix, Grafana, Fortinet, Unifi, ExtremeNetworking, Wazuh, Hyper-V, VMware, Moodle, KnowBe4, Google Workspace, Adobe Cloud Suite, Synology, Confluence, Jira, OpsGenie, Unitrends, Backblaze, Wasabi, and LucidLink.

COREFLEX INC ⎯ Oaks, PA (Remote)        1/2021  - 5/2021

Software Quality Assurance Engineer / Jr. Project Manager

This position requires a higher level of understanding both Board of Pharmacy policy and Pharmacy procedures as well as warehouse environment efficiencies. I work with partners and assist in developing a business integration plan of the CoreFlex software, Perform software quality assurance and operational testing before deployment, as well as a remote end-user training. I'm tasked with both creating as well as maintaining user guides and training material for the CoreFlex software. In addition to new deployments, I handle all change or new functionality requests, and partner with our back-end developers to implement requested changes. CoreFlex provides scalable custom automated pharmacy and warehouse workflow software and controls solutions to the central fill and mail order pharmacy markets.

CAREZONE PHARMACY ⎯ Nashville, TN        4/2017 - 12/2021

Systems Administrator (4/2017 - 12/2020)

Freelance IT Consultant (1/2021 - 12/2021)

I'm the sole local I.T. resource. I support Pharmacists, Pharmacy Techs and an assortment of administrative staff for the pharmacy. In this role, I would consider myself to be an I.T. Generalist. I work with everything from cloud servers, telephone systems, alarm & security systems to automated pill sorting / pouching equipment. In this role I've deployed and work with Hyper-V clusters, SAN storage, Azure, G-Suite, VeloCloud SD-WAN, CISCO Meraki equipment, Google Cloud Platform servers, Tenable / Nessus vulnerability scanner, JIRA, SalesForce,Braintree, HelpScout, Slack, Zoom, Coreflex, TCGrx and several other misc hardware / software platforms.

VIRGINIA WOMEN’S CENTER ⎯ Richmond, VA        12/2013 - 4/2017

Senior Systems Administrator

Principal strategist for IT processes for the practice. Direct concurrent technology projects, including data system development, in line with aggressive timeline, quality and staff requirements. Oversee and optimize medical records data collection processes and database maintenance. Design and generate reports abstracted from multiple data sources. Resolve inquiries and analyze problem sources; technical data reporting; install and configure a range of device types and peripherals.

• Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
• Project Management: Integral participant in cross-functional troubleshooting of complex healthcare systems, software, applications and programs; deliver recommendations for solutions and improvement.
• Variety of Admin Roles: Serve as VMware Admin with virtualization knowledge; AD Admin with understanding of proper nesting, OU’s, security groups, and GP management; Exchange Admin for MS Outlook configurations; WSUS Admin responsible for researching all Windows Updates; PBX Admin responsible for configuring AVAYA PBX / PRI systems; Onboarding Trainer responsible for training all new staff on IT systems.
• Medical Records / PHI: Manage HIPAA / HiTECH compliance for the practice.
• Troubleshooting. Perform preventative maintenance of all systems and resolve security threats in addition to addressing client and network concerns.

GEEK SQUAD        2/2007 - 12/2013

Online Support Agent (8/2012 – 12/2013) Corporate Headquarters - Richfield, MN (Remote)

Resolve client inquiries VIA web portal and telephone to provide workable solutions through analysis and troubleshooting of a wide variety of technical issues on all types of devices. Provide feedback on recommended technology products and upgrades.

• Expert Client Communication: Utilized strong command of written and verbal language to politely and clearly resolve all client concerns in a timely and effective manner.
• Systems Diagnosis: Diagnosed operating system issues and provided solutions, such as removal of malware using approved software, and contribute to internal troubleshooting portal.
• Proactively Advise Management: Continuously provided constructive feedback regarding systems, tools, and procedures implemented by management, as well as advise thousands of agents on proper procedures and client communication.

Deputy of Counter Intelligence / I.T. Director (02/2007 – 8/2012) - Fredericksburg, VA

Directed, oversaw, and managed 15-18 employees for Geek Squad, in the delivery of client services on a wide variety of devices, including laptops, computers, cameras, phones, printers, scanners, televisions, among others. Provided outstanding customer service and assessed customer needs to create a first-class retail experience.

• Budget Management: Controlled costs and expenses and analyzed income and revenue quarter by quarter.
• Staff Supervision / Management: Created schedules, conducted store and employee audits, and overseeing sales.
• Recruitment and Training: Conducted interviews, made job offers, and participated in employee onboarding.
• Team Leadership: Developed business plans to meet and exceed organizational goals; primary liaison for stores in Northern Virginia; create plans to drive sales revenue and increase satisfaction ratings.

CERTIFICATIONS AND TRAINING

Certifications

CompTIA Healthcare I.T. Technician (2016) | Certification Code: 57E7G2K3NK44KY3C

(Verify at: http://verify.CompTIA.org)

Google Certified Associate - G Suite Administrator | License: 11881404

(Verify at https://verify.accredible.com/verified)

Volunteer Experience

I.T. Educator for Children (2007 - 2013) | Geek Squad Summer Academy Program